Refund policy

Returns

If you’re not completely satisfied with your purchase, you can return unused items in their original condition within 30 days of delivery for a full refund.

To initiate a return, please contact our team at sales@thebrushandbroom.co.uk with your order number and reason for return.

Unfortunately, we cannot accept returns on:

• Personalised or engraved items (unless faulty)

• Used or damaged items (unless faulty)

• Gift cards

Refunds

Once we’ve received your returned item and confirmed it’s in its original condition, we’ll issue a refund to your original payment method within 5–7 working days. Please note that original shipping costs are non-refundable unless the item is faulty or incorrect.

Exchanges

Need a different item? We recommend placing a new order and returning the unwanted item for a refund.

Faulty or Damaged Items

If your item arrives damaged or defective, please get in touch with us at sales@thebrushandbroom.co.uk within 7 days of delivery. We’ll arrange a replacement or refund as quickly as possible.